Legal

Refund and Cancellation Policy

Effective Date: May 27, 2026

Disclaimer: This document is a v1.0 draft prepared for operational guidance. It has not been reviewed by licensed legal counsel. CapacitAI recommends consulting a qualified attorney before relying on these terms in commercial transactions. Use at your own risk.

1. Learner Programs

1.1 Free Introductory Content

Days 1–3 of Your AI Edge are free. No refund applicable.

1.2 Your AI Edge

Timing	Refund Amount	Conditions
Before cohort start (7+ days)	Full refund minus $50 processing fee	Must request at least 7 days before first session
Within first 7 days of cohort	Full refund	If you decide the sprint is not the right fit
After first 7 days of cohort	No refund	Exception: documented medical emergency
Cohort cancelled by CapacitAI	Full refund or transfer	If minimum cohort size (6 paid seats) is not met within 14 days of scheduled start

1.3 Starter Workshop

Timing	Refund Amount	Conditions
Before workshop (3+ days)	Full refund minus $25 processing fee	Must request at least 3 days before workshop
Day of workshop or after	No refund	Exception: documented medical emergency
Workshop cancelled by CapacitAI	Full refund or reschedule	Your choice

1.4 Technical Agent Engineering Cohort

Refunds for the Technical Agent Engineering Cohort are governed by the Statement of Work (SOW) signed by both parties. Standard terms:

Timing	Refund Amount	Conditions
Before kickoff (14+ days)	100% of initial payment	Must cancel at least 14 business days before kickoff
Within first 2 weeks	50% refund	Deliverables have begun
After first 2 weeks	No refund	Per SOW terms

1.5 Installment Plans

If you cancel during the refund window, all future installment payments are stopped.
If you cancel after the refund window, you remain responsible for all scheduled installment payments.

2. Employer Services

Employer service refunds are governed by the Statement of Work (SOW) or engagement agreement signed by both parties. The following outlines standard terms:

2.1 Team AI Capability Diagnostic

Timing	Refund Amount	Conditions
Before kickoff (5+ business days)	100% of initial payment	Must cancel at least 5 business days before scheduled kickoff
After kickoff but before interviews	50% of total fee	Diagnostic work has begun
After interviews or report delivery	No refund	Deliverables have been produced

2.2 Team Upskilling and Technical Training

Refunds for team training programs are governed by the SOW signed by both parties. Standard terms:

Timing	Refund Amount	Conditions
Before cohort start (10+ business days)	100% of initial payment	Must cancel at least 10 business days before kickoff
Within first 2 weeks	50% refund	Deliverables have begun
After first 2 weeks	No refund	Per SOW terms

2.3 Advisory Sprint and Verified Talent Shortlist

Refunds are governed by the SOW signed by both parties.

3. How to Request a Refund

Email hello@capacitai.com with:

Your full name
Program or service name
Date of purchase or enrollment
Reason for refund request

Refund requests are processed within 10 business days. Approved refunds are issued to the original payment method within 5–10 business days.

4. Cohort Cancellation by CapacitAI

If a cohort does not reach its minimum viable size by the scheduled start date:

CapacitAI may cancel or reschedule the cohort.
Enrolled learners receive a full refund or may transfer to the next cohort.
CapacitAI will notify learners at least 7 days before the scheduled start if cancellation is likely.

5. Force Majeure

If CapacitAI cannot deliver services due to events beyond our control (natural disasters, pandemic, government action, etc.), we will:

Offer rescheduling at no additional cost, or
Provide a prorated refund based on services not yet delivered.

6. Changes to This Policy

We may update this policy from time to time. Current version is always available on our website.

Last updated: August 19, 2026